
What is an Employee and Family Assistance Program (EFAP)?
Why Schools Are Adding EFAP
All schools participating in the Christian Education Health Plan have the option to add the EFAP program. But EFAP is more than an add-on. It’s a strategic investment in the well-being, retention, and resilience of your school community. Whether a teacher is navigating a family crisis or experiencing health issues, or a staff member needs guidance managing debt, EFAP is there.
- EFAP is a high-impact, low-barrier way to care for your employees, both practically and spiritually. If offers a wide variety of support that is appropriate and timely, especially for those with acute or complex conditions.
- Organizations with effective EFAPs often experience a 12-5% increase in employee retention over five years (Source).
- In a sample of 24,000+ counselling cases, EFAP involvement led to an approximate 70% drop in absenteeism, a 2)% improvement in presenteeism, enhanced life satisfaction, and less workplace distress (Source).
- Utilizing the EFAP program is shown to have an above 80% better job satisfaction rate and proven symptom improvement for health issues (Source).
Tidbit: Need help writing your will or need assistance with real estate matters? This is exactly the type of support you can receive for free with an EFAP! Access your EFAP program today!
What's available with EFAP?
An EFAP subscription provides access to support that addresses a variety of topics, issues, needs, and questions.
Broken into four sections, your Kii Health online portal provides access to EFAP, Mental Health support, Medical Care, and a Reference Library.
Employee and Family Assistance Program (EFAP)
Through the EFAP program, you have access to legal advice, financial advice, health and wellness advisors, short-term counselling, and consultations with day-to-day responsibilities.
- Legal Advice: Speak to an advisor or receive a referral to a lawyer* for legal help in areas like family law, separation/divorce, wills, bankruptcy, estate planning, and real estate.
- Financial Advice: Speak to a Financial Advisor on budgeting, credit support, debt management, and mortgages.
- Health & Wellness Advice: Receive support on nutrition, mindfulness, smoking cessation, and improving sleep.
- Short-Term Counselling: Access 24-hour crisis support or 24-48 non-crisis support with short-term mental health counsellors. Address topics on relationship issues, family problems, stress, anxiety, depression, and more.
- Day-to-Day Consultations: Speak to a consultant for help with day-to-day responsibilities, such as childcare, eldercare, pet obedience, moving, and more.
Mental Health Support
Through the designated Mental Health & Wellness section, access short-term counselling on topics related to stress and anxiety, depression, trauma and grief, tackling insomnia or reducing substance use, and coping with chronic pain or illness.
If accessing support directly with a counsellor isn't what you're looking for, complete the Self-Guided CBT Program with programs curated for you without the need for appointments or a therapist. Complete at your own pace, on your own time, anywhere.
Or complete the MindBeacon Guided CBT Program with a dedicated therapist who will guide you through the program and the skills you need to thrive. Each week brings new lessons and exercises created by clinical experts, which you can access wherever and whenever it's most convenient for you.
Medical Care
Access to online Medical Care (Telemedicine) is a great way to skip the waiting lines and connect with a healthcare professional available 24/7.
- Medical advice directly from a nurse through in-person, phone, or video assistance.
- Symptom check with a nurse, similarly to calling 811.
- Receive guidance on minor ailments like bug bites, scratches and cuts, infections, and more.
- Renew, refill, or receive new prescriptions for medications.
- Address women's health directly with someone as passionate about it as you are.
- Seek expert care for your kids with infant and child-directed care (you are able to access assistance on behalf of a minor dependent).
- Get a referral to a specialist or schedule lab work and diagnostics.**
Reference Library
Find expert and credible articles, advice, tips and tricks, and more on any topic of your choice with the Reference Library. Whether Alzheimer's, Cystic Fibrosis, Hypertension, Vaccinations, Supplements, Parenting, Career and Professional, or Mental Health, there's an article for you and more! Just click and read through this easily accessible toolkit.
As an added bonus, find expert opinion articles addressing commonly asked questions and topics through their blog. Just search what’s on your mind or tab through the topic choices of mind and body, life challenges, legal, financial, and more!
Including EFAP in your Health Benefits package can lead to more appropriate and timely care for individuals and increased satisfaction through convenient and accessible healthcare, resulting in better facilitated communication and continuity of care through a strengthened patient-provider relationship^.
Learn more about the EFAP Program and Telemedicine in our new Masterclass series available on YouTube.
Accessibility for Rural Communities
Access to EFAP and Telemedicine in rural areas is crucial for those facing geographic barriers and shortages of specialists. EFAP increases access to specialized care that is individualized, direct, and immediate. Telemedicine eliminates and reduces the need for travel, saving money on transportation, accommodation, and potentially lost wages. No need to travel long distances for checkups, consultations, or basic prescription refills, which can be time-consuming and inconvenient.
*The legal department a part of Kii Health will provide contact information for referral to a lawyer in your area. Receive 30 minutes free consultation and 25% off their hourly rate.
**Additional fees may apply.
^You have the option to request connecting with a previously-utilized provider for better continuity and assistance.
+Telemedicine (virtual medical care) through Kii Health is included in every Christian Education Health Plan benefits package.
Will anyone know I'm using EFAP/Kii Health?
All access to services is kept strictly confidential within the limits of the law. This means Kii does not disclose any information about you or your family to anyone without your consent.
How can I be sure this will be right for me?
Kii has professionals who are trained in delivering care with sensitivity to differences in spiritual, cultural, race, language, disabilities, gender, and sexual orientation.
Am I going to be waiting forever when I call?
A real-life person (no bots!) will answer the phone within minutes and the person answering is actually a highly skilled nurse. You’ll answer a few questions and then be directed directly to the service best suited to support you!
Do I have to download an app? How complicated is it access this online?
There is no app to download. You can access Kii/EFAP via a browser on your phone, computer, or tablet. Creating an account takes less than a minute and our online experience is seamless and easy to navigate.

EFAP - It's about building a stronger, more supported Christian education community.
Ready to explore EFAP for your school?
Contact Todd Schilthuis or speak to your Employee Benefits Specialist today.